FAQ

Orders are usually processed within 24 hours. Delivery normally takes around 2–5 business days, depending on your city and courier service.

• Major cities may receive orders faster.
• Remote areas may take a little longer.
• You will receive tracking details once your order is dispatched.

Yes! We offer CASH ON DELIVERY so you can pay when your order arrives.

• No advance payment is required for COD orders.
• Pay the courier when your parcel is delivered.
• COD availability may depend on your delivery location.

We deliver to many cities and areas across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and more.

• Enter your complete address and phone number at checkout.
• Courier coverage can vary by location.
• If your area is not serviceable, we will contact you when possible.

No surprise charges. The total amount payable will be shown clearly before you place your order. If a delivery fee applies, it will be displayed during checkout. What you see before confirming your order is what you should expect to pay.

Once your order is dispatched, you will receive tracking information when available. You can use the tracking number with the courier to check your parcel status. Please allow some time for tracking updates after dispatch.

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

• Keep the product and its original packaging.
• Provide clear photos or videos when requested.
• Our team will review your request and guide you through the next steps.

Return or exchange eligibility may vary by product.

Yes, you can request cancellation before your order is dispatched. Contact us as soon as possible with your order details. Once an order has been shipped, cancellation may no longer be possible.

If your order has not been dispatched, you can request an address change. Contact us quickly and provide your order number, correct address and phone number. Once the parcel has been handed to the courier, changes may not be possible.

Don't worry. Please contact us promptly and share your order number and clear photos/videos of the issue. Our team will review the case and, if eligible, arrange the appropriate solution such as a replacement or return.

We're happy to help. Please use the support/contact details provided on our store and include your order number whenever you are asking about an existing order. This helps us find your order and assist you faster.